Terms of Delivery

General

Ordering and contract

Delivery Time

Products and prices

Delivery methods and Delivery expenses

Payment and payment methods

Right to cancel and return of the delivery

Inspection of the delivery, errors and problems

Customer service

Limitation of liability

Disputes

 

 

 

General

Kalaparkki oy, registration number: 2131091-3, address: Majalahdentie 5, 50600 MIKKELI, FINLAND; sells products to companies and individuals of legal age to countries of the European Union, and following countries: Australia, Canada, China, Iceland, Japan, Liectenstein, Monaco, New Zealand, Norway, Russia, Switzerland, United States. These terms of delivery are applied to your ordering from our web store and to the deliveries as well.

These terms of delivery are valid as from 9.3.2019. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.

 

 

 

Ordering and contract

You can order the products in our web store by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.

Confirmation of order and payment

After your successful order we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order.  In the order confirmation we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly.  

Delivery

We will deliver your order via the delivery method set in our web store chosen by you when ordering. 

 

 

 

Delivery time

Our typical delivery times to European Union countries are, depending on the order and the method of delivery, 3-7 days. More specific delivery times are informed in connection with product descriptions.

You can see estimated delivery times by selecting delivery method when you fill order information.

 

 

 

Products and prices

The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products includes taxes the value added tax 24 % (VAT) and you can see the amount of VAT in the shopping basket and in the order confirmation. When you are signed in to webshop and your country is outside of European Union, you can see prices without VAT and make order without VAT.

Orders outside of European Union, 0% VAT

Customers outside of EU can make orders without VAT 24 %. You need to give delivery address outside of EU that You can use prices without VAT.  NOTE! You can made order without VAT from EU area when delivery address it outside of EU. For example: You live in Sweden and want to make Gift order which is delivered to Your friend in Norway.

For Companies in EU: Intra-Community Supply, 0% VAT

When a company from another European Union member state makes a order, 0% VAT is applicable due to intra-Community supply of goods. This requires the company  to have a registered VAT number,  which will be verified prior to accepting the order. For qualifying company customers, VAT will be deducted at checkout and the order will be stated as intra-Community supply of goods in the invoice.

 

 

 

Delivery methods and delivery expenses

Delivery methods

There is available different Delivery methods to use in order. You need to choose right delivery method to delivery country. If delivery method is not choosen right in Your order, it could make some delay to delivery and we might have to ask extra fee.   

Here are possible Delivery methods and countries at this moment:

 

Our Delivery methots outside of Finland
Delivery Country Delivery method name price Free delivery if order amount over
Estonia, Latvia, Lithuania Estonia, Latvia, Lithuania -Parcel Connect delivery 7,90 € 90 €
Sweden, Denmark Sweden or Denmark - Parcel Connect 9,50 € 129 €
Germany Germany - Parcel Connect 9,90 € 129 €
Netherlands, Belgium, Austria, Poland or Czech Republic Netherlands, Belgium, Austria, Poland or Czech Republic - Parcel Connect 12,90 € 149 €
Bulgaria, Hungary, Luxembourg, Portugal, Slovakia, Slovenia, Spain Bulgaria, Hungary, Luxembourg, Portugal, Slovakia, Slovenia, Spain - Parcel Connect 15,90 € 169 €
Estonia Estonia SmartPost 9,50 € 90 €
Netherlands(NL), Belgium (BE), Latvia (LV), Lithuania (LT), Luxembourg (LU), Sweden (SE), Germany (DE), Denmark (DK), Estonia (EE) Priority Parcel - Zone 1  (NL, BE, LV, LT, LU, SE, DE, DK, EE) 16,90 € 169 €
Bulgaria (BG), Spain (ES), Ireland (IE), Great Britain (GB), Italy (IT), Austria (AT), Greece (GR), Cyprus (CY), Malta (MT), Monaco (MC), Portugal (PT), Poland (PL), France (FR), Romania (RO), Slovakia (SK), Slovenia (SI),  Czech Republic (CZ), Hungary(HU) Priority Parcel - Zone 2 (BG, ES, IE, GB, IT, AT, GR, CY, MT, MC, PT, PL, FR, RO, SK, SI, CZ, HU) 24,90 € 229 €
Croatia Priority Parcel - Zone 3 Croatia (HR) 33,90 € 259 €
Iceland(IS), Norway(NO), Switzerland(CH), Liechtenstein(LI)

Priority Parcel -

Iceland(IS), Norway(NO), Switzerland(CH), Liechtenstein(LI)

24,90 € 229 €
United States and Canada Priority Parcel -  United States and Canada 26,90 € 229 €
Russia Priority Parcel - Russia 26,90 € 229 €
Australia and New Zealand Priority Parcel - Australia and New Zealand 28,90 € 290 €
Japan Priority Parcel - Japan 28,90 € 290 €

 

Delivery expenses

The amount of the possible delivery expenses depend the method of delivery chosen. You need to choose right delivery method which depends on delivery country. Please notice possibility to order without delivery expenses when order value is sufficient.

The amount of the delivery expenses (if any) will be added automatically to the total amount of your order and you can see the amount of the delivery expenses (if any) in your shopping basket before you accept your order.

 

 

 

Payment

For paying your order you can choose any payment method for your shopping basket set in our web store. 

At this moment we use following Payment intermediaries:

PayPal-logo

PayPal

 

Paytrail-logo

Paytrail Plc - a Finnish Payment Institution

-Credit cards, online payments of Finnish Banks, invoice- and  hire purchase, MobilePay

 

 

 

 

Right to cancel and return of the delivery

If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.

You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.

The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.

If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below.  If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.

When returning the goods, please attach your name, contact information and your adequate bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.

Our return address:
Kalaparkki oy
Majalahdentie 5
50600 MIKKELI
Finland

 

 

 

Inspection of the delivery, errors and problems

Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to our Customer service promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation. 

 

 

 

Customer service

Our personnel are happy to help you in any questions regarding your order so please do not hesitate to contact us either by phone or e-mail at:

asiakaspalvelu@kalaparkki.fi (in Finnish, in English, in Swedish)
+358 44 2963372 (in Finnish, in English)

 

 

 

 

Limitation of liability

Kalaparkki oy shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.  

 

 

Disputes

In case of any dispute regarding your order we wish to settle such primarily with you. So please contact our Customer service in such matters so we can try to settle the question.

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.